123 Live Help Server Requirements

Supported Platforms
Windows 95/98/NT/ME/2000/XP/Vista/7
Solaris/Sparc 2.6, 7,8,9
Solaris/Intel 2.6,7,8,9
Compaq Tru64
IRIX
HP-UX 10.20, 11
AIX 4.3.x
Linux Redhat 6.3, 7.1, 7.2, 7.3, 9
Linux Caldera
TurboLinux
Mac OS Classic 8.1 - 9.X
Mac OS X 10.0 - 10.1
Mac OS X Server

Hardware Requirements

123 Live Help Software is compatible with most server hardware.

The minimum hardware requirements are as follows:

1 GHz or faster processor
256 MB of RAM or more
100 MB free hard disk space or more

Dedicated Intel® Core™2 Duo Processor with 2048MB RAM is eligible to handle 1000 or more concurrent users.
Adding extra RAM and processors will improve the performance of 123 Live Help.

A/V Edition
123 Live Help has embedded streaming media server. You also could choose another streaming media servers on the market. FYI, the main media server below:

• Adobe Flash media server (FMS3 interactive edition / FMS2) www.adobe.com
• Wowza media server www.wowzamedia.com
• Red 5 www.osflash.org/red5

Java Virtual Machine (JVM) Requirements
A Java Virtual Machine (JVM), or a Java Developer Kit (JDK), fully compliant with the Sun J2SDK 5.0 is required to run 123 Live Help Server. We recommend J2SDK 5.0 or a higher version.
For the current version of JDK, please visit http://java.sun.com/

*Note: The Windows and Linux versions of 123 Live Help Server Software now include the Sun J2SDK 5.0 so it won't be necessary to install JDK again.

Port Requirements
123 Live Help Server Software needs at least ONE free port. The default port is: 8969.

123 Live Help Server Software can listen to two ports simultaneously to guarantee the accessibility:
a low one (<1024) and a high one (1024~65535).

To ensure your users don't have to configure a firewall before accessing 123 Live Help, the low port can be set to 90 or 443, since it is allowed by most users' firewalls.

But remember, ports below 1024 can only be accessed using flash player 7 or 8. That's why you may set a high port (1024~65535) to serve lower version flash player.

123 Live Help Server Software has a built-in web server JUST for testing purpose. The default port value for this web server is 8988.

Note: In Linux, only root user can start the ports below 1024.